FAQs / Terms of Service

HOW MUCH STORAGE SPACE DO I NEED IN MY FREEZER AND REFRIGERATOR?

Storage space varies based on your Prime Rib Feast order; however, we recommend having at least one full shelf available in a refrigerator or freezer (depending on when you plan to cook your feast, you may want to keep it frozen). All sides and sauces will be frozen in flat pouches for easy storage.

I'M NOT RECEIVING EMAILS ABOUT MY ORDER. WHO DO I CONTACT?

Emails may be going to your spam folder. Please check your spam folder, and if you still do not see any emails, please call Lawry's Guest Services at (877) 529-7984 weekdays from 9 a.m. to 4:30 p.m. PST or email us.

I WON'T BE HOME FOR DELIVERY. HOW LONG CAN THE BOX STAY OUTSIDE?

We recommend that you bring the box inside and place the product in your freezer immediately upon its arrival, unless you plan on thawing the prime rib and sides in your refrigerator to cook within the next 3–4 days.

If you need to reschedule your delivery, please call Lawry's Guest Services at (877) 529-7984 weekdays from 9 a.m. to 4:30 p.m. PST or email us. and we will do our best to reschedule your delivery.

MY ORDER WAS DELAYED. IS IT STILL SAFE TO CONSUME?

If the product is still colder than 40°F, it is safe to consume and you can store it in your freezer. If any product in your order thawed during transit, please call Lawry's Guest Services at (877) 529-7984 weekdays from 9 a.m. to 4:30 p.m. PST or email us for assistance.

I HAVE AN ISSUE WITH MY ORDER.

Please inspect your order immediately upon receipt. Should you have an issue with your order, please email us within 3 days at lawrysonline@custcon.com with pictures and a description of the concern.

If you received any damaged products, or if there is an issue with the quality of our product, please email us with your name, order number, pictures (if applicable) and a description of the concern.

CAN I CANCEL MY ORDER AFTER IT HAS BEEN PLACED?

You may cancel or reschedule your order within 24 hours of its scheduled ship date. We will do all that we can to honor your request, but if the order has already begun the shipping process, we cannot change it or cancel it.

PLEASE NOTE: Inclement weather and other unforeseen circumstances can cause shipments to arrive later than expected so please plan ahead and order early.

HOW CAN I RETURN/EXCHANGE MY PRODUCT?

Due to the perishable nature of the product, we cannot accept returns. Please check all addresses carefully. Lawry’s Restaurants Inc. is not responsible for damage due to incorrect or incomplete shipping addresses and the customer will be responsible for all charges associated with a new order.

Please check your delivery date carefully. Orders will be shipped based on the delivery date that is selected during checkout. If you have questions or concerns about your order, please call Lawry's Guest Services at (877) 529-7984 weekdays from 9 a.m. to 4:30 p.m. PST or email us.

WHAT DOES LAWRY'S USE TO KEEP YOUR PRODUCT FROZEN?

Your Lawry's At Home Prime Rib Feast will ship frozen to arrive frozen packed with gel packs to maintain temperature.

HOW DO I STORE THE PRODUCT?

Store your product refrigerated if you intend to cook it within the next 4–5 days. Otherwise, please keep your product frozen but remember to leave 24–72 hours for it to thaw, depending on the size of your prime rib. Storing, thawing and cooking instructions for your products will be included with your shipment and are available here.

CAN I PURCHASE GIFT CARDS?

Yes, gift cards are available at LawrysGiftCards.com.

HOW DO I APPLY A PROMO CODE?

Promo codes can be added at check out. Please review the conditions of your promo code to ensure it is valid and can be applied. Promo codes shall be honored by us at our sole discretion. Additional terms and conditions may apply.

CAN EARN VIP POINTS ON MY ORDER?

Yes. Put your VIP membership number in VIP number field at checkout and we will apply your VIP points for your order. If you have any questions, please call Lawry's Guest Services at (877) 529-7984 weekdays from 9 a.m. to 4:30 p.m. PST or email us.

CAN I USE VIP REWARDS ON MY ORDER?

No. Unfortunately, we do not have the ability to apply VIP Rewards to order from Lawry's At Home.

CAN I EARN DOUBLE OR TRIPLE POINTS FOR PURCHASES WHEN PROMOTIONS ARE IN EFFECT?

No, VIP promotions are specifically for dining in our restaurants and for to-go orders. On occasion we may offer a specific promotion for Shop purchases, and we will issue a special code to apply at checkout.

HOW DO I CONTACT CUSTOMER SERVICE?

Our customer service representatives are available at (877) 529-7984 weekdays from 9 a.m. to 4:30 p.m. PST. You can also email us.

How is shipping Calculated

The cost of shipping is calculated during checkout using four measures:

The weight of your order
The size of the shipping box
The ZIP code that we are delivering to.
When you would like it delivered

When can I get my Lawry’s at home experience delivered?

We can deliver to you Monday through Saturday. (We cannot deliver on Sunday)

Orders must be placed by 11:00 AM the day prior to your desired delivery day.

We offer 3 ways to get your Lawry's At Home experience. Each delivery type has costs associated with it and will be calculated for you during your purchasing process

Priority overnight, will arrive next day AM
Overnight, will arrive next day
Express shipping, will arrive at the end of the second business day
Ground shipping, available for Western states (will be available to eligible ZIP codes at checkout)

Saturday delivery is available to most ZIP codes but will cost additional rates

Delivery dates:

Lawry’s will do everything within its power to meet all customers’ requests for delivery dates. However, holidays and unforeseen circumstances. Please keep in mind the items below when before you place your Lawry's At Home experience.

Weather may cause a delay in your orders and we will do our best to work around all situations but can not guarantee timely delivery.
Lawry's is not responsible for wrong or incomplete shipping addresses
All deliveries require a street address

HOW DO I CHANGE OR CANCEL MY ORDER?

We can adjust your order when the request is made 48 hours in advance.

Adjustment requests can't be made Saturday or Sunday and must be during PST business hours.
Once your order is in process, minimal adjustments can be made but don't worry—we'll work with you.

DO I HAVE TO SIGN FOR THE DELIVERY?

No, you do not need to sign for the delivery.

WHERE DO YOU SHIP AND WHEN CAN I EXPECT MY ORDER?

We can ship to the 48 contiguous United States, plus Washington D.C. We are currently unable to ship to Alaska, Hawaii, Puerto Rico, or anywhere else outside of the continental United States. We currently do not ship to PO Boxes.

CAN I PLACE AN ORDER FOR FUTURE DELIVERY?

Yes. Use the delivery scheduler during checkout. Be sure to allow enough time for your order to thaw before cooking.

WHO DO I CONTACT IF MY PACKAGE NEVER GOT DELIVERED OR GOT LOST IN TRANSIT?

If you did not receive your order, please call Lawry's Guest Services at (877) 529-7984 weekdays from 9 a.m. to 4:30 p.m. PST or email us for assistance.